Sterling Heights • Metro Detroit
FringeIT is your outsourced IT department — based in Sterling Heights and specializing in manufacturers and growing businesses throughout Metro Detroit. From everyday support to cybersecurity, networks, servers, and Microsoft 365, we handle the technology so your team can focus on the business.
IT problems, handled.
Waiting hours — or days — for an IT provider to respond shouldn't be normal.
You shouldn't have to wonder what every phone call or support request is going to cost.
Your IT provider should know your network, your systems, and your business before something breaks.
Fixing problems is important. Preventing them is better.
FringeIT gives growing businesses an IT team without requiring them to build one internally.
Built for Metro Detroit business
Manufacturing IT is different. Office users, engineering workstations, shared production PCs, servers, wireless networks, vendors, and production equipment all have different requirements. FringeIT is structured around that reality.
Keep business systems, networks, and workstations available so technology doesn't become the reason production stops.
Support shared workstations, shipping stations, production terminals, and other systems that don't fit a traditional one-user-per-PC office.
Managed endpoint security, patching, identity protection, email security, and stronger controls as requirements grow.
Business-grade switching, firewalls, wireless coverage, monitoring, and troubleshooting throughout office and production environments.
Monitoring, maintenance, backup management, and disaster-recovery planning.
FringeIT can work with software, internet, equipment, ERP, phone, and other technology vendors so the client isn't stuck coordinating everyone.
Operational technology such as CNC controllers, PLCs, robotics, and SCADA systems is scoped separately. FringeIT can manage and secure the surrounding IT/network environment without assuming uncontrolled responsibility for specialized production equipment.
Explore Manufacturing ITCore services
Real people who fix everyday issues fast, so your team stays productive instead of stuck.
Managed endpoint protection, patching, and identity security designed to reduce risk and better protect your systems and data.
Tenant administration, user setup, and access management handled so email and files just work.
Business-grade firewalls, switching, and wireless that stay fast and reliable across your whole site.
Monitoring and maintenance that keep the systems your business runs on healthy and available.
Backup management and recovery planning designed to reduce downtime and help keep an IT problem from becoming a business-threatening one.
FringeIT is based in Sterling Heights and serves businesses throughout Metro Detroit.
Know what your managed IT services cost each month. Projects and optional services are clearly quoted before work begins.
Monitoring, patching, security, and maintenance help find problems before they become emergencies.
The goal is to know your environment instead of treating every support request like the first time we've met.
How it works
We learn about your business, current environment, pain points, and priorities.
We review the environment and determine which FringeIT plan and services make sense.
FringeIT handles support, monitoring, security, maintenance, and ongoing technology management according to your plan.
Pricing
Choose the level of support your business needs. Microsoft licensing, backup storage, hardware, projects, and other optional services may be billed separately where applicable.
Best for: Small businesses that need dependable IT support and endpoint management.
Talk to FringeITBusiness-hours remote support
P1 Critical response target: within 2 support hours
Additional pricing
$1,000 monthly minimum
Best for: Growing businesses that want IT handled proactively, not just fixed when it breaks.
Schedule a 15-Minute CallExtended Support Hours
Saturday coverage is remote-first.
P1 Critical response target: within 1 support hour
Everything in Essentials, plus:
Additional pricing
$1,350 monthly minimum
Best for: Organizations where downtime, security, and sensitive information create additional risk.
Talk About SecureExtended Support + 24/7 Critical Response
Saturday coverage is remote-first.
24/7 Critical Incident Response — 1-hour response target for qualifying Critical incidents, including nights, weekends, and holidays
Everything in Standard, plus:
Additional pricing
$1,800 monthly minimum
Clear, defined service levels so you know when you can reach us and how quickly we respond.
Excluding FringeIT-observed holidays.
Saturday coverage is remote-first.
Same window as Standard, plus 24/7 response for qualifying Critical incidents.
What a response means: a FringeIT technician has acknowledged the incident and begun triage. It is not a guarantee that the issue will be resolved within that time, and automated ticket-receipt confirmations do not count as a response. For Essentials and Standard — and for Secure P2–P4 — response clocks run only during the applicable Support Window. Only Secure P1 Critical operates on a continuous 24/7/365 response clock.
| Response target | Essentials | Standard | Secure |
|---|---|---|---|
| P1 Critical | Within 2 support hours | Within 1 support hour | Within 1 clock hour, 24/7/365 |
| P2 High | Within 4 support hours | Within 2 support hours | Within 1 support hour |
| P3 Normal | Within 8 support hours | Within 4 support hours | Within 2 support hours |
| P4 Low / Service Request | Within 16 support hours | Within 12 support hours | Within 4 support hours |
Swipe to see all plans →
What a support hour is: a support hour is one elapsed hour within your plan's applicable Support Window. Response times generally run only during that Support Window, except for qualifying Secure Critical (P1) incidents, which receive 24/7/365 response coverage.
A widespread or severe incident substantially preventing the business from operating.
A single-user inconvenience is not normally P1.
A significant system or service is impaired and materially affecting operations, but the organization can still operate.
A user, device, or noncritical system issue with limited business impact or a reasonable workaround.
A non-urgent request, planned change, or general question.
Published support hours and response targets summarize FringeIT’s current managed-service levels. Contractual service commitments, scope, exclusions, and escalation procedures are governed by the client’s applicable Service Order, Master Services Agreement, and Service Level Agreement. If there is ever a conflict, the executed client agreements govern.
Add-On & Project Services
Fixed-scope projects and optional services, quoted individually and added only when your business needs them.
Tenant administration is included with Standard and Secure. Microsoft subscription licenses are billed separately.
VoIP service and Grandstream-based phone-system solutions available.
Structured cabling, network equipment, wireless deployments, and infrastructure projects.
Backup software, storage, recovery solutions, and continuity planning based on environment and retention requirements.
Camera and access-control solutions available as quoted projects and services.
Tell us the scope and we'll put together a clear, itemized quote before any work begins.
Get a QuoteAbout FringeIT
FringeIT exists to give small and midsize organizations access to a real IT team without needing to staff every IT role internally. Instead of hiring, training, and managing an in-house department, you get dependable support, proactive maintenance, and clear guidance from a partner that gets to know your environment.
Based in Sterling Heights, Michigan and part of Novavirt Inc.
Insights
Straightforward articles on managed IT, cybersecurity, and keeping manufacturing operations running — no jargon, no fear-selling.
Tell us what's working, what's frustrating, and where your business is headed. We'll help determine whether FringeIT is a good fit.
Based in Sterling Heights • Serving Metro Detroit
Contact
Tell us a little about your business and what you're dealing with. No need to request a formal quote first — we're happy to just talk.
